HR & Office Coordinator

Brief Description

Are you looking to sink your teeth into a pivotal role within a growing HR team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you!

Summary

We have an opportunity for an HR & Office Coordinator to join our team working with the Global HR function and wider business areas undertaking the administration across all Operational HR & Recruitment activities. The role will also oversee Facilities and Office Management of our APAC offices. This role will have exposure to all areas of the business and involvement in the full HR lifecycle as well as supporting key projects and activity required to achieve our ambitious growth plans.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

The responsibilities of the role include:

• Working closely with the HR team to support and deliver best practice systems and processes to a global organisation
• Managing the HR team inbox acting as first point of contact to our internal stakeholders to provide excellent service.
• Onboarding of new joiners and contractors, including background screening, onboarding documentation new joiner set up, and coordinating new joiner inductions
• Administration of the employment lifecycle, e.g. contract amendments, benefits, absence management, family friendly policies.
• Supporting with monthly activities to ensure accurate and efficient processing i.e payrolls, reporting, audits and compliance processes.
• Maintaining and updating the Global HR Information System with starters, leavers and changes, supporting process improvements and system development projects.
• Assist with the facilitation of team events and employee engagement activities, newsletters and initiatives.
• Support recruitment activities when required, i.e. profiling of job descriptions, candidate communication and interview coordination with both line managers, candidates and the HR team.
• Coordinate day to day office management including building access, meeting rooms, mail and office supplies.
• Manage relationships with building management and service providers.
• Ensure each office is a safe environment and complies with the Work Health and Safety Act.

What we’re looking for:

Must have skills/experience:

• Articulate and energetic individual who has proven ability to manage multiple priorities whilst demonstrating a true sense of ownership and pride in their work.
• A passion for HR, with the ability to operate sensitively and communicate at all levels with professionalism, compassion and in line with the company’s culture and values.
• A keen interest in data and its creation, how to create and interpret meaningful reports and analytic skills including strong excel experience.
• Strong office management, 360 HR administration experience and data management skills
• Extremely well organised and self-motivated individual, with experience of creating successful relationships at all levels across an organisation
• Exceptional attention to detail.
• A calm and persuasive character with the ability to identify business benefits and influence others to achieve a shared goal.

Advantageous skills/experience:

• An administration background in technology or Professional Services
• HR policy administration and implementation
• Experience in a global organisation

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, 20 days holiday allowance plus and additional day off for your birthday!

Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight-knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role has a hybrid setup with occasional work from the office required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM^TM, forms transformation capabilities made possible by SmartIQ^TM and the trade documentation expertise of SmartDX^TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.